We accept returns and exchanges only for products that are defective.
If you receive a defective product, please notify us within 3 days of receipt.To process your return or exchange, you must provide proof of the defect.
Please send a video clearly showing the defect to our WhatsApp number 8739885043 and email it to – info@blockcitylifestyle.com.
Once we receive your video proof, our team will review it within 2 business days.
If the defect is confirmed, we will provide instructions for returning the product or arranging an exchange. Also, If the product is confirmed as defective, we will cover the cost of return shipping.
Return policy: We accept returns within 7 calendar days of receipt of the product(s).
Please ensure that the products are in their original condition and packaging. Item(s) showing signs of usage will not be eligible for returns or exchange. We reserve the right to inspect the product(s) before processing returns or exchanges. For eligible orders, reverse pickup from the shipping address will be free of cost.
Refund will be issued as Store Credit only.
We do not offer returns on made-to-order products. In such cases, we offer exchange in case of manufacturing defect only. All curtains and custom products are made to order.
Exchange details: Exchange can be done for the same item in different size. Every subsequent exchange will attract a shipping fee of Rs. 199 per instance. We do not offer exchanges on made-to-order products.
Cancellation: You can cancel an order anytime within 12 hours of the order being placed.
For any further queries or information, please WhatsApp / call us at +91 8739885043 and mail us at info@blockcitylifestyle.com